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  1. Red Hat Fuse
  2. ENTESB-2464

Red Hat Support - Search case by status is not working

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      1. Log in Hawtio
      2. Log in Red Hat Support
      3. Click on Search Case tab and follow the describtion of this issue

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      1. Log in Hawtio 2. Log in Red Hat Support 3. Click on Search Case tab and follow the describtion of this issue

    Description

      Searching case by status: select Open (Opened cases are selected), select Closed (nothing happens), select Open and Closed (nothing happens), select Open again (CLOSED cases are selected).

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          relates to

          Bug - A problem that impairs or prevents the functions of the product. ENTESB-2502 Red Hat Support - Wrong selection by severity

          • Major - To be worked after higher priority work items are addressed. When the severity is high and the effort to change it is low to moderate, this term is chosen. Issues in this category likely have an existing workaround but implementation or execution may be non-trivial.
          • Closed

          Bug - A problem that impairs or prevents the functions of the product. ENTESB-2548 RH Access - Search Case: Going to the ticket and back in history increases count of items in "Owner" select box

          • Major - To be worked after higher priority work items are addressed. When the severity is high and the effort to change it is low to moderate, this term is chosen. Issues in this category likely have an existing workaround but implementation or execution may be non-trivial.
          • Closed

          Bug - A problem that impairs or prevents the functions of the product. ENTESB-2568 RH Access - Search Case: make "Open a New Support Case" button blue as the others

          • Major - To be worked after higher priority work items are addressed. When the severity is high and the effort to change it is low to moderate, this term is chosen. Issues in this category likely have an existing workaround but implementation or execution may be non-trivial.
          • Closed

          Bug - A problem that impairs or prevents the functions of the product. ENTESB-2559 RH Access - Support case detail: Mark meaning that Name of a case has been changed is below name text box

          • Minor - To be worked after urgent, high, and medium priorities are resolved. This term is chosen when the severity of the issue is low, or the complexity or effort to correct it may be higher, relatively speaking. For low priority issues, known workarounds exist or are not needed due to the trivial effort needed to address the issue.
          • Closed

          Bug - A problem that impairs or prevents the functions of the product. ENTESB-2565 RH Access: refresh Search Case and List Cases page when support case details updated

          • Minor - To be worked after urgent, high, and medium priorities are resolved. This term is chosen when the severity of the issue is low, or the complexity or effort to correct it may be higher, relatively speaking. For low priority issues, known workarounds exist or are not needed due to the trivial effort needed to address the issue.
          • Closed

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              pantinor@redhat.com Paolo Antinori
              lvecera Lenka Vecera (Inactive)
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                Updated:
                Resolved: