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Blocked:
False
Ready:
False
3Scale PT Tested upstream:
Not Started
3scale PT Docs:
Not Started
3scale PT Product Specs:
Not Started
3scale PT Product Update Ready:
Not Started
3scale PT Released In Saas:
Not Started
3scale PT Verified Product:
Not Started
Release Note Text:
Undefined
Steps to Reproduce:
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Using a 3scale SaaS account:

Create a new application for a developer - approve it if needed

Note in the "Sent emails" folder in 3scale that an email was sent, you can also confirm it in SendGrid

Override the "Application Accepted For Buyer" email template

Create a new application for a developer - approve it if needed

Note that no email is created in the "Sent emails" folder or in SendGrid
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Using a 3scale SaaS account: Create a new application for a developer - approve it if needed Note in the "Sent emails" folder in 3scale that an email was sent, you can also confirm it in SendGrid Override the "Application Accepted For Buyer" email template Create a new application for a developer - approve it if needed Note that no email is created in the "Sent emails" folder or in SendGrid

It appears that overriding the "Application Accepted For Buyer" template will result in emails for this event not sending from the SaaS platform.

They do not show in the "Sent messages" folder in 3scale[1] and do not show up in sendgrid.

There do not appear to be any logs raised in Kibana to indicate the cause of the issue.

Once a template has been overridden there is no way to revert it.
Simply replacing the template with the default text will not resolve the issue.

[1] https://<provider>-admin.3scale.net/p/admin/messages/outbox