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  1. RHEL
  2. RHEL-17393

On error, ReaR deletes the logs useful to debug NetBackup issues

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    • rhel-9.4
    • rhel-9.3.0
    • rear
    • rear-2.6-22.el9
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    • sst_cs_system_management
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    • Yes
    • Red Hat Enterprise Linux
    • Bug Fix
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      .ReaR now preserves logs from the `bprestore` command of NetBackup in the rescue system and the recovered system

      Previously, when using the NetBackup integration (`BACKUP=NBU`), ReaR added the log from the `bprestore` command during recovery to a directory that was deleted on exit. Additionally, ReaR did not save further logs produced by the command under the `/usr/openv/netbackup/logs/bprestore/` directory on the recovered system.

      As a consequence, if the `bprestore` command failed during recovery, the logs were deleted unless the `rear recover` command was run with the `-d` or `-D` option. Moreover, even if the recovery finished successfully, the logs under `/usr/openv/netbackup/logs/bprestore/` directory were lost after a reboot and could not be examined.

      With this update, ReaR keeps the log from the `bprestore` command in the `/var/lib/rear/restore` directory in the rescue system where it persists after the `rear recover` command has finished until the rescue system is rebooted. If the system is recovered, all logs from `/usr/openv/netbackup/logs/bprestore/` are copied to the `/var/log/rear/recover/restore` directory together with the log from `/var/lib/rear/restore` in case further examination is required.
      Show
      .ReaR now preserves logs from the `bprestore` command of NetBackup in the rescue system and the recovered system Previously, when using the NetBackup integration (`BACKUP=NBU`), ReaR added the log from the `bprestore` command during recovery to a directory that was deleted on exit. Additionally, ReaR did not save further logs produced by the command under the `/usr/openv/netbackup/logs/bprestore/` directory on the recovered system. As a consequence, if the `bprestore` command failed during recovery, the logs were deleted unless the `rear recover` command was run with the `-d` or `-D` option. Moreover, even if the recovery finished successfully, the logs under `/usr/openv/netbackup/logs/bprestore/` directory were lost after a reboot and could not be examined. With this update, ReaR keeps the log from the `bprestore` command in the `/var/lib/rear/restore` directory in the rescue system where it persists after the `rear recover` command has finished until the rescue system is rebooted. If the system is recovered, all logs from `/usr/openv/netbackup/logs/bprestore/` are copied to the `/var/log/rear/recover/restore` directory together with the log from `/var/lib/rear/restore` in case further examination is required.
    • Done

      What were you trying to do that didn't work?

      This is a continuation of https://issues.redhat.com/browse/RHEL-17390.
      Due to the issue with NetBackup in above Jira, ReaR tells to check the log file for details:

      ERROR: bprestore failed (return code = 5)
Some latest log messages since the last called script 400_restore_with_nbu.sh:
  2023-11-24 16:19:26.272726847 Including restore/NBU/default/400_restore_with_nbu.sh
  2023-11-24 16:19:26.274085332 NetBackup: restoring / into /mnt/local
  2023-11-24 16:19:26.275589429 RUN: /usr/openv/netbackup/bin/bprestore -B -H -L /var/tmp/rear.oWPDfOxxrtXC3m5/tmp/bplog.restore -8 -R /var/tmp/rear.oWPDfOxxrtXC3m5/tmp/nbu_change_file -t 0 -w 0 -C is
  2023-11-24 16:19:26.276993690 Restore progress: see /var/tmp/rear.oWPDfOxxrtXC3m5/tmp/bplog.restore
  EXIT STATUS 2800: Standard policy restore error
Aborting due to an error, check /var/log/rear/rear-HOSTNAME.log for details

      Unfortunately, unless rear -d is used, the log file is deleted because it's stored on the temporary storage.
      Additionally there is nothing useful in that log at that failure step, the useful log is /usr/openv/netbackup/logs/bprestore/root.112423_00001.log instead.

      Please provide the package NVR for which bug is seen:

      rear-2.6-19.el9.x86_64

      How reproducible:

      Always on customer system, no way to test internally

            rhn-support-pcahyna Pavel Cahyna
            rhn-support-rmetrich Renaud Metrich
            Pavel Cahyna Pavel Cahyna
            Jakub Haruda Jakub Haruda
            Mugdha Soni Mugdha Soni
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              Created:
              Updated:
              Resolved: