During this incident https://issues.redhat.com/browse/OHSS-11275 SRE was paged with multiple alerts. It was observed that the Pagerduty Incident that contained these alerts were broken in the way that it lacked all the expected information about the alerts (e.g. cluster, instance, namespace, SOP, triggered alerts). This caused the SRE on-call to scramble and look for the actual SOP and alerts that fired. This is not a sustainable path for SREs, therefore we need to investigate why the Pagerduty Incident discarded the information.

Except for the pagerduty incident title, the following is the only information sent.

Please investigate.

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