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  2. ORG-1614

JIRA notifications not arriving for all projects

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      Description

      Some projects are not delivering JIRA webhook notifications. I've noticed this on XNIO for sure, but I think there may be others (REM3 perhaps?).

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            David Lloyd added a comment -

            Ah. Perhaps it's only projects which are not in any particular category (not sure about this JQL but in SQL, you often have to test for null explicitly in addition).

            Show
            David Lloyd added a comment - Ah. Perhaps it's only projects which are not in any particular category (not sure about this JQL but in SQL, you often have to test for null explicitly in addition).
            Hide
            Vlastimil Eliáš added a comment -

            this JQL is not about any categories, it's about concrete projects.
            this JQL means: issues from all projects which are not listed in brackets match it
            so all issues from all unlisted projects should be passed over webhook to you

            I don't think problem is in this JQL or in webhook setup.

            Most likely it's some bug in JIRA or some problem on networking level.

            I try to check jira log file if there is some evidence/exception from webhook code.

            Show
            Vlastimil Eliáš added a comment - this JQL is not about any categories, it's about concrete projects. this JQL means: issues from all projects which are not listed in brackets match it so all issues from all unlisted projects should be passed over webhook to you I don't think problem is in this JQL or in webhook setup. Most likely it's some bug in JIRA or some problem on networking level. I try to check jira log file if there is some evidence/exception from webhook code.
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            Vlastimil Eliáš added a comment -

            I found next error in jira log file

            2013-02-21 04:24:36,139 http-bio-8080-exec-39241 WARN jfclere 264x5253757x1 f19gom 10.33.144.3,10.5.105.5 /secure/DeleteComment.jspa [jira.plugins.webhooks.WebHookRegistrationManager] Failed to publish web-hooks for event com.atlassian.jira.event.issue.IssueEvent
            java.lang.NullPointerException: null value
              at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:204)

            This concrete error is from "Delete Comment" action, but maybe something similar may cause webhook problem during "Issue Create" too (I have got only limited log history available to check .

            Seems this problem is known as https://jira.atlassian.com/browse/JRA-31458 and fixed in JIRA 5.2.6 (we are on 5.2.5 now).

            I have plan to upgrade jira to latest version during next two or three weeks, so hope this issue will be fixed then.

            Show
            Vlastimil Eliáš added a comment - I found next error in jira log file 2013-02-21 04:24:36,139 http-bio-8080-exec-39241 WARN jfclere 264x5253757x1 f19gom 10.33.144.3,10.5.105.5 /secure/DeleteComment.jspa [jira.plugins.webhooks.WebHookRegistrationManager] Failed to publish web-hooks for event com.atlassian.jira.event.issue.IssueEvent java.lang.NullPointerException: null value at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:204) This concrete error is from "Delete Comment" action, but maybe something similar may cause webhook problem during "Issue Create" too (I have got only limited log history available to check . Seems this problem is known as https://jira.atlassian.com/browse/JRA-31458 and fixed in JIRA 5.2.6 (we are on 5.2.5 now). I have plan to upgrade jira to latest version during next two or three weeks, so hope this issue will be fixed then.
            Hide
            Vlastimil Eliáš added a comment -

            Hi David, new version of jira is deployed. Should you check if this problem is patched by new release or not please?

            Show
            Vlastimil Eliáš added a comment - Hi David, new version of jira is deployed. Should you check if this problem is patched by new release or not please?
            Hide
            David Lloyd added a comment -

            I created https://issues.jboss.org/browse/XNIO-193 and no notification arrived.

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            David Lloyd added a comment - I created https://issues.jboss.org/browse/XNIO-193 and no notification arrived.
            Hide
            Vlastimil Eliáš added a comment -

            Hi David Lloyd, any news around this? JIRA has been upgraded to 6.x series in meantime, so is it better now?

            Show
            Vlastimil Eliáš added a comment - Hi David Lloyd , any news around this? JIRA has been upgraded to 6.x series in meantime, so is it better now?
            Hide
            David Lloyd added a comment -

            Looking at IRC history I see new notifications for XNIO and REM3. I think this might be fixed! Thanks.

            Show
            David Lloyd added a comment - Looking at IRC history I see new notifications for XNIO and REM3. I think this might be fixed! Thanks.
            Hide
            Vlastimil Eliáš added a comment -

            Great, thanks, feel free to contact me in case of any problems.

            Show
            Vlastimil Eliáš added a comment - Great, thanks, feel free to contact me in case of any problems.

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              • Assignee:
                Vlastimil Eliáš
                Reporter:
                David Lloyd
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                  Updated:
                  Resolved:

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