Details

    • Type: Feature Request
    • Status: Resolved (View Workflow)
    • Priority: Major
    • Resolution: Deferred
    • Affects Version/s: CSP-1.3.8
    • Fix Version/s: None
    • Component/s: Notifications
    • Labels:
      None

      Description

      Notifications to Red Hat JBoss Associates
      -------------------------------------------------------------
      When a customer opens a new case the following email notification should be sent:
      -------------------------------------------------------------
      From: no-reply@redhat.com
      To: [I-T user's email address]
      Subject: [I-T group]-[tid] : A New Case - [case summary]

      Body:

      Case Url: [link to case]

      Case Number: [tid]
      Severity: [case severity]
      Service Breach Time: [Service Breach Time]
      Contact Name: [name of person who opened the case]
      Case Company: [company name]
      Contact Phone: [contact phone of person who opened case]
      Customer Email: [email address of person who opened case]

      Product Selected: [product]
      Version Selected: [version]
      Module Selected: [module]

      Case Summary: [case summary]

      Case Description: [Full case description]

      [end of message]

      -------------------------------------------------------------
      When a customer makes a comment the following email should be sent:
      -------------------------------------------------------------
      From: no-reply@redhat.com
      To: [I-T user's email address]
      Subject: [I-T group]-[tid] : Customer Comment - [case summary]

      Body:

      Case Url: [link to case]

      Case Number: [tid]
      Service Breach Time: [Service Breach Time]
      Contact Name: [name of person who made this comment]

      Comment:
      [case comment here]

      Severity: [case severity]
      Service Breach Time: [Service Breach Time]
      Contact Name: [name of person who opened the case]
      Case Company: [company name]
      Contact Phone: [contact phone of person who made this comment]
      Customer Email: [email address of person who made this comment]

      Product Selected: [product]
      Version Selected: [version]
      Module Selected: [module]

      Case Summary: [case summary]

      [end of message]

      -------------------------------------------------------------
      When a customer makes an attachment the following email should be sent:
      -------------------------------------------------------------
      From: no-reply@redhat.com
      To: [I-T user's email address]
      Subject: [I-T group]-[tid] : Customer Attachment - [case summary]

      Body:

      Case Url: [link to case]

      Case Number: [tid]
      Service Breach Time: [Service Breach Time]
      Contact Name: [name of person who uploaded attachment]

      Attachment Name: [filename of attachment]
      Attachment Url: [link to attachment]

      Severity: [case severity]
      Service Breach Time: [Service Breach Time]
      Contact Name: [name of person who uploaded attachment]
      Case Company: [company name]
      Contact Phone: [contact phone of person who uploaded attachment]
      Customer Email: [email address of person uploaded attachment]

      Product Selected: [product]
      Version Selected: [version]
      Module Selected: [module]

      Case Summary: [case summary]

      [end of message]

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                • Assignee:
                  Unassigned
                  Reporter:
                  lmewshaw108 Lee Mewshaw
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                  Dates

                  • Created:
                    Updated:
                    Resolved: