kill duplicate emails for closed case and close case change status.
I THINK we are sending out "close case" emails, and then also sending out a "changed status to closed" email notification when cases are closed.
Please research this to see if this is happening, and if so, please don't send out both.
Find out if we should just kill the "closed case" email. Since some cases change from pending closure to closed, and we do want to keep sending out those emails.
Check tech spec on this before we do this. Emailed to me from lee on 24 March 9:50am