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  1. Hawkular
  2. HAWKULAR-677

Error on attaching Hawkular Server JDR Report while opening a new case.

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Details

    • Bug
    • Resolution: Done
    • Major
    • 1.0.0.Alpha6
    • 1.0.0.Alpha5
    • User Interface
    • None
    • Hide
      • Start hawkular with: ./standalone.sh -b 0.0.0.0 -bmanagement 0.0.0.0
      • Access hawkular with: http://<IP>8080
      • Navigate to Red Hat Access->Support->Open case.
      • Sign in to the Red Hat Customer Portal.
      • Enter the summary (TEST CASE IGNORE) and Description (TEST CASE - Please ignore)
      • Click Next
      • In the section 'Server File(s) To Attach:' check the checkbox for 'Hawkular Server JDR Report '.
      • click Submit button.
      • Ui displays internal server error and there are errors in server log.

      Additional Info:
      This works fine when hawkular is installed on localhost and accessed with http://localhost:8080.

      Show
      Start hawkular with: ./standalone.sh -b 0.0.0.0 -bmanagement 0.0.0.0 Access hawkular with: http://<IP>8080 Navigate to Red Hat Access->Support->Open case. Sign in to the Red Hat Customer Portal. Enter the summary (TEST CASE IGNORE) and Description (TEST CASE - Please ignore) Click Next In the section 'Server File(s) To Attach:' check the checkbox for 'Hawkular Server JDR Report '. click Submit button. Ui displays internal server error and there are errors in server log. Additional Info: This works fine when hawkular is installed on localhost and accessed with http://localhost:8080 .

    Description

      While opening a new case and in 'Server File(s) To Attach' section, user checks the checkbox: Hawkular Server JDR Report, clicking on Submit button displays 'internal server error' in UI and there are authentication errors in server log.

      Server log:

      17:53:28,897 ERROR [org.jboss.remoting.remote.connection] (Remoting "management-client" I/O-1) JBREM000200: Remote connection failed: javax.security.sasl.SaslException: Authentication failed: all available authentication mechanisms failed:
      DIGEST-MD5: javax.security.sasl.SaslException: DIGEST-MD5: Cannot perform callback to acquire realm, authentication ID or password [Caused by javax.security.auth.callback.UnsupportedCallbackException]
      878800 [Remoting "management-client" I/O-1] ERROR org.jboss.remoting.remote.connection - JBREM000200: Remote connection failed: javax.security.sasl.SaslException: Authentication failed: all available authentication mechanisms failed:
      DIGEST-MD5: javax.security.sasl.SaslException: DIGEST-MD5: Cannot perform callback to acquire realm, authentication ID or password [Caused by javax.security.auth.callback.UnsupportedCallbackException]
      17:53:28,929 ERROR [io.undertow.request] (default task-8) UT005023: Exception handling request to /hawkular-redhat-access-integration-backend/attachments: org.jboss.resteasy.spi.UnhandledException: java.io.IOException: java.net.ConnectException: WFLYPRT0053: Could not connect to http-remoting://0.0.0.0:9990. The connection failed

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            jpkroehling@redhat.com Juraci Paixão Kröhling (Inactive)
            skondkar1@redhat.com Sunil Kondkar (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: